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Assistant Vice-President and Country Head, Sutherland Global

A senior executive in the Business Process Outsourcing (BPO) space with over 20 years of entrepreneurial experience Odetta Rockhead-Kerr is the Country Head for Jamaica and Associate Vice President at Sutherland Global Services since its inception in Jamaica. Headquartered in New York and Established in 1986, Sutherland is the largest privately owned global provider of business process and technology management services, employing over 40,000 professionals globally in 60+ locations
supporting 21 Languages, with 40% of its revenue generated by Fortune 50 companies.

Odetta spearheaded Sutherland’s entry into Jamaica establishing four Service Delivery Centers in the last 4 years namely the University of the West Indies, Mona Campus, Knutsford Boulevard, New Kingston, Ward Ave in Mandeville and South Camp Road in Kingston. At a growth rate of 1,000 Professionals per year, Sutherland Jamaica currently employs over 4,000 with a goal to grow to 10,000 in 3-5 years. These professionals consult on business processes for the retail, telecom, finance/ accounting and technology giants of North America and Europe.

While at Sutherland, Odetta has also led initiatives from a social responsibility perspective resulting in the build-out of three labs equipped with Trainers, located in Papine, Laws Street (Kingston InterCity) and Mandeville and launched successful programs that provide Microsoft Certification to young people at risk. To date, the program has graduated close to 2,000 underserved youths across the island with a commitment to employing or finding employment for at least 10%. Under her leadership, Sutherland Jamaica has also adopted the Holy Family Primary and Infant School where a fully outfitted computer lab with a Sutherland paid Trainer is provided as well as mentorship programs and sponsorship for sporting and related activities.

Odetta serves as a Lay Magistrate (Justice of the Peace) for St. James and holds undergraduate and graduate level degrees in Business with an emphasis in Management and Marketing. An avid Interior Decorator, Karaoke Singer and Canvas Painter, she loves to laugh at herself and believe in living and not just existing. Driven by the belief that difficult things take long and impossible things take a little longer, Odetta is often heard using her favorite quote which is “vision without execution is hallucination”.

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